TERMS AND CONDITIONS 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tea Story’s relationship with you in relation to www.teastory.co website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Tea Story’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Office 7, 35-37 Ludgate Hill, London, EC4M 7JN, VAT GB127 8495 79, telephone number: +44 (0)208 728 2362.

The term ‘you’ refers to the user or viewer of our website.

Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.


You may view, download for caching purposes only, and print pages or pictures from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  1. republish material from www.teastory.co website (including republication on another website);
  2. sell, rent or sub-license material from the website;
  3. show any material from the website in public;
  4. reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  5. edit or otherwise modify any material on the website;
  6. edistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).


Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Limitations and exclusions of liability

Nothing in these terms and conditions will:(a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the www.teastory.co website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the www.teastory.co website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Dispatch

Goods should be dispatched within three business days of ordering. If an item is out of stock and we are unable to dispatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order.

Customs

When ordering goods from outside the UK , you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.

Cancellation and Returns

You have the right to cancel or return your order up to 7 working days following receipt of your goods. Should any item you purchase from www.teastory.co website fail to meet your complete approval please return it to us in original condition within 30 days of receipt and we will give you a full refund of the item's cost.

The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office. We will refund returns postage for an item which is faulty, damaged or sent to you in error.

Refunds and Exchanges

All refunds will be made to the debit or credit card on which the original purchase was made within 7 days of the cancellation of the order or return of the goods. In the event that Tea Story is unable to credit your original method of payment, you will be contacted by a member of our Customer Service team to arrange an alternate method of refund.

On faulty products, after the 7 day cancellation period, we reserve the right to offer a spare part or repair where appropriate. We also reserve the right to offer a replacement item of similar or equal value.

Typographical Errors

In the event that a www.teastory.co online shop product is mistakenly listed at an incorrect price, Tea Story reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Tea Story reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tea Story shall issue a credit to your credit card account in the amount of the incorrect price.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Tea Story and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of www.teastory.co website.

Through this website you are able to link to other websites which are not under the control of Tea Story. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Tea Story takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


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